Matcha bowl - Kyoyaki / Kiyomizuyaki - Kyoto Japan

A. We typically ship orders within 2-3 business days. In the rare event that an item is out of stock, it may take longer. If that happens, we will contact you directly to discuss the options.

A. Due to the perishable nature of our products and for international shipping reasons, we generally cannot accept returns. However, we take the utmost care in ensuring the quality of our tea. If you feel the quality has been compromised in any way, please contact us. We will be happy to send you a replacement.

A. This tea is not certified organic. However, it is crafted in compliance with Japan's rigorous standards for pesticide use. It is a product that is safely enjoyed throughout Japan, with no reported health issues, ensuring it is both safe and of high quality.

A. Please be aware that customs duties or import taxes may be charged depending on the regulations of your country. Buyers are responsible for any customs and import taxes that may apply. We recommend contacting your local customs authority for details.

A. Yes, tracking is available for all orders. Once your order has been shipped, you will receive a confirmation email containing your tracking number and a link to track your package.

A. Yes, like all green tea, this sencha contains caffeine. It has approximately 30mg per cup, which is about one-third of the amount in a typical cup of coffee. It is also rich in L-theanine, an amino acid known for its calming and focusing effects, which provides a state of smooth, alert relaxation.

A. To maintain its quality and freshness, please store your tea in a cool, dark place, away from high temperatures, humidity, and direct sunlight. Ensure the package is sealed tightly after each use. We recommend consuming the tea promptly after opening to enjoy its best aroma and flavor. Usually, matcha/secha's aroma and flavor will go down from 2 to 3 weeks.

A. We accept all major credit cards (Visa, MasterCard, American Express) as well as PayPal.