Matcha bowl - Kyoyaki / Kiyomizuyaki - Kyoto Japan

A. We typically ship orders within 1-3 business days. In the rare event that an item is out of stock, it may take longer. If that happens, we will contact you directly to discuss the options.

A. If there is a quality issue, damage, defect, or wrong item, please contact us within 30 days so we can arrange a refund or replacement. Unopened tea in its original factory-sealed package and unused tea ware can be returned within 14 days. Opened tea cannot be returned for food-safety reasons. Orders can be cancelled before shipment. Please see our Refund Policy for the full terms.

A. This tea is not certified organic. It is produced in Japan under Japanese agricultural standards. If you are looking specifically for certified organic tea, we recommend our Organic Sencha or Organic Matcha.

A. For U.S. orders, import duties and related charges are currently handled by ShiZen Tea when applicable, so you should not normally be asked to pay customs charges on delivery. For other countries, customs duties, import taxes, or local fees may vary depending on your country's regulations and may be charged to the buyer. Please check with your local customs authority if you are unsure.

A. Yes, tracking is available for all orders. Once your order has been shipped, you will receive a confirmation email containing your tracking number and a link to track your package.

A. Yes. Like other Japanese green teas, this tea contains caffeine. The exact amount can vary depending on the tea amount, water temperature, and steeping time. If you are sensitive to caffeine, we recommend enjoying it earlier in the day.

A. Please store the tea in a cool, dark place, away from heat, humidity, and direct sunlight. After opening, seal the package tightly and enjoy it as soon as possible, while the aroma is still fresh.

A. We accept all major credit cards (Visa, MasterCard, American Express) as well as PayPal.